FAQS
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Most Common Questions
Matrix Reformed is a medical subscription service that connects members with expert healthcare providers, offering personalized care for metabolic health, hormone optimization, and overall wellness—all for a predictable monthly fee.
Matrix Reformed services are available to individuals meeting the following criteria:
- Services are available to individuals 18 years and older. However, our primary focus is on men between the ages of 30 and 65.
- You should have a medical condition that may benefit from our services.
- You need to reside in or be physically present in a state where we operate.
Matrix Reformed goes beyond a typical telehealth model, offering an easy-to-navigate process for personalized, ongoing care. Here’s how you can get started:
- Begin with an online health assessment. In some cases, lab work may be required to confirm your eligibility for treatment.
- Connect with one of our healthcare providers through a secure, HIPAA-compliant telehealth appointment.
- If treatment is deemed appropriate, you’ll receive your prescribed medication directly by mail from one of our third-party compounding pharmacy partners, with options for 30-day, 60-day, or 90-day refills depending on your specific care plan.
Matrix Reformed aims to create lasting patient-provider relationships by supporting long-term health management, focusing on those seeking sustained care.
Note: Matrix Reformed does not directly ship or dispense medications. Medications are shipped directly from third-party, FDA-approved, U.S.-based compounding pharmacies.
We currently ONLY serve the following states:
Colorado, Florida, Idaho, Iowa, Missouri, Montana, Nebraska, New Hampshire, Ohio, Oklahoma, Tennessee, Utah, Vermont, Virginia, and Washington
Once you complete the medical intake process, our team will schedule your telehealth appointment with a licensed provider. This appointment will take place over a two-way video call using a HIPAA-compliant telemedicine platform.
During this consultation, you’ll have the opportunity to discuss your health goals and needs directly with your provider.
No, our service is available on a flexible month-to-month basis. There are no long-term commitments required, allowing you to continue your care for as long as you find it beneficial.
We collaborate with a network of licensed, FDA-regulated pharmacies across the United States. Our priority is to ensure patients receive medications from highly reputable sources that comply with the highest industry standards and state regulations. Clients can access their prescriptions through their patient portal account. If you experience any issues with accessing the portal or viewing your prescription, please reach out to the care coordination team.
Strive Compounding Pharmacy is our recommended pharmacy of record.
Gilbert, AZ 85233
Treatment & Medical Questions
To determine if you’re a candidate for Testosterone Replacement Therapy (TRT) or Hormone Replacement Therapy (HRT), you must complete:
- A comprehensive medical consultation with a licensed provider.
- A blood test to assess your hormone levels.
- A review of your medical history to ensure there are no contraindications.
If your lab results indicate clinically low testosterone or hormone imbalances, and you have symptoms that impact your well-being, our providers will discuss treatment options tailored to your needs.
Before starting TRT or HRT, we require:
- Total & Free Testosterone
- Estrogen (Estradiol – E2)
- Complete Blood Count (CBC)
- Comprehensive Metabolic Panel (CMP)
- Lipid Panel
- Prostate-Specific Antigen (PSA) (for men over 40 or as needed)
These labs help our providers determine if hormone therapy is medically necessary and ensure your treatment is both safe and effective.
While most patients tolerate TRT/HRT well, potential side effects may include:
- Temporary acne or oily skin
- Mild fluid retention
- Changes in red blood cell count (monitored via bloodwork)
- Possible changes in fertility
Our providers closely monitor your treatment and adjust your protocol as needed to minimize side effects. Regular lab tests and follow-ups ensure your therapy is safe and effective.
Results vary by individual, but most patients experience improvements within weeks to months:
- Weeks 1-3: Increased energy, improved mood
- Weeks 4-6: Better sleep, enhanced mental clarity
- Months 2-3: Increased strength, improved libido, muscle retention
- Months 3-6: Noticeable body composition changes, optimized overall well-being
Consistent labs and follow-ups ensure you’re progressing safely.
No. Matrix Reformed strictly follows medical guidelines and does not prescribe testosterone or anabolic steroids for:
❌ Bodybuilding
❌ Athletic performance enhancement
❌ Muscle mass or strength gain without medical necessity
We prescribe TRT based on lab results and symptoms indicating a legitimate medical need.
Yes, when properly prescribed and monitored, TRT is considered safe and effective. We follow strict medical protocols, including:
✔ Routine bloodwork to monitor health markers
✔ Personalized dosing based on lab results
✔ Provider oversight to ensure safety and effectiveness
Like any treatment, TRT isn’t for everyone—our providers carefully assess each patient for eligibility.
We follow strict clinical guidelines for prescribing TRT:
✅ Comprehensive lab work is required before treatment
✅ All patients consult with a licensed provider before starting therapy
✅ Ongoing monitoring ensures continued medical necessity
If a patient doesn’t meet medical criteria, we will not prescribe testosterone.
Provider & Clinician Questions
After completing the medical intake process, our team will arrange a telehealth appointment with one of our providers. This appointment will be conducted through a secure, HIPAA-compliant telehealth system, allowing for a two-way audiovisual consultation.
Essentially, you’ll have a video call with the provider.
Our team assigns providers based on state licensing and provider availability to ensure the best match for your needs. You’ll receive information about your assigned provider before your appointment. If you would like a different provider, please let us know, and we’ll work with you to accommodate your request.
If you prefer to see a different provider, please contact us at [email protected], and we’ll assist in scheduling an appointment with another provider.
Yes, Matrix Reformed operates in full compliance with state regulations. We only provide services in states where telehealth is permitted for the specific type of care we offer.
Yes, to ensure a thorough and accurate diagnosis, all clients must have a two-way audiovisual consultation with a provider. Matrix Reformed requires this video appointment to maintain a high standard of care and regulatory compliance.
Cost & Financial Questions
Understanding the high cost of healthcare, Matrix Reformed has designed all of our programs to be as affordable as possible. Many of our patients save significantly on their monthly healthcare costs.
Pricing depends on the specific program and treatment plan you choose. All costs are transparent and displayed upfront—there are no hidden fees or unexpected charges. The price for each program is clearly listed for your convenience.
No, all program costs are displayed prominently on our website. Your monthly payment covers everything. If you choose a pharmacy outside of our recommended network, there may be additional costs for medications, which would be your responsibility.
No, Matrix Reformed operates on a flexible, month-to-month basis. You are not required to commit to any specific length of time.
We require a 14-day notice to ensure cancellation before your next billing cycle. You can cancel your program anytime through your customer account or by reaching out to our support team.
It’s that simple!
